I currently have an ongoing dispute with Travelocity over their website's function. Last week I purchased an airline ticket, then had to change it just a couple hours later. Travelocity allows a ticket cancellation for up to 24 hours after a ticket is purchased. This only being 3 to 4 hours I was well within the time limit. After carefully following the prompts on the Travelocity website, I finally reached the cancellation confirmation screen. Unfortunately, although I had seen a cancellation screen the ticket was not truly cancelled by Travelocity and I did not find out until after the 24 hour period.

Travelocity- the reason a reputable web development company is necessary Travelocity's cancellation policy reverts to the airline's policy after 24 hours. In this case the airline is Delta. Their cancellation policy is a credit of the ticket price less $150 "ticket change charge" and an additional $50 charge because I used Travelocity to purchase the ticket. Consequently the ticket is now worthless.

Travelocity states that their website works fine and they do not have problems with it, yet no one I have talked who represents Travelocity has personally tried to cancel a ticket. Imagine that! Furthermore, each time you request to talk to someone other than the phone jockey they state that "someone" will return your call with in two to three working days. A long time to wait for a dispute.

So, this raises the question, "Who is responsible if a website fails to function properly?" Travelocity claims they are not responsible. Websites are, essentially, computer programs. On occasion, for one reason or another, any computer program can glitch. Websites are no exception. A company should be willing to stand behind their website in the event of a glitch and this policy should start with the selection of a reputable and skilled web development company who will insure the website is developed properly to minimize the potential for glitches.

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